If you own and operate a business, then you understand that your business would be nothing without your customers. Therefore, you try to build long-lasting relationships by providing superb customer service. However, as a company grows, it can be hard to handle all the day-to-day operations of the business. For a plumbing company, which often does not have its own office, a growing business may be the first sign that a telephone answering service is necessary. Read on to learn how a telephone system may benefit your plumbing business.
Allows You to Offer or Enhance After-Hours and Emergency Services
As a plumber, you probably already offer emergency and after-hours service. However, if you did not because you simply didn't have a way of taking these phone calls, then an answering service can allow you to add this to your line-up of services offered. By having a telephone service system set-up to take calls 24/7 for your plumbing business, you are showing your customers that they can rely on you and your company in their time of need regardless of the time of day or night it is.
Makes Appointment Scheduling Easier
If you don't have a regular office that you use, then you may not necessarily have a receptionist to answer phones while you're out performing plumbing services. Instead, you have an answering machine that customers can use to inform you of what's going on. Unfortunately, this can be very inconvenient for your customers and can also pose problems for you when you can't understand them clearly.
However, with an answering service, you can ensure that the phone is always answered when your customers call, which can reduce the stress of your customers when conveying what type of plumbing issue they are experiencing. Appointments can be scheduled in the order of importance and then be relayed to you via call, text or e-mail. An answering service can keep you updated throughout the day so that you can move from one customer to the next without having to go home to check your answering machine. This helps you keep your customers happier while also making more money in the process of it all due to the saved time.
Just these two reasons alone are enough to schedule a consultation with a company that offers a telephone answering system. This type of system can increase the overall efficiency and success of your plumbing business while ensuring that your customers know you value their loyalty.
For more information, contact Dalton Utilities.Share